Diversey today announced that its North American Technical Operations and Customer Service Team has received Gold Certification from the Customer Service Institute of America (CSIA). The CSIA is accredited by the International Council of Customer Service Organizations and has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify organizations against the Standard.
Diversey North America is the first hygiene solutions provider in the world to qualify for Gold Certification, which is awarded to organizations that score 6 or higher across 27 attributes and is valid for three years. The company’s Service Excellence program relies on transparency, integrity and consistency to continually deliver superior results for customers.
“By prioritizing service over selling, we instill in our Service Specialists the importance of going above and beyond to help customers run safe, clean, efficient and profitable businesses,” said Edwin Van Der Heijden, Vice President – Hospitality & Food Service, North America, Diversey. “By listening to our customers’ needs, identifying potential gaps in customer care and building a team of dedicated employees, we deliver the best service in the industry and this certification further confirms this fact.”
Diversey’s Service Specialists operate separately from the sales team and focus solely on customer care rather than commission. After the conclusion of every service visit, customers are prompted to complete a two-question survey to rate their Service Specialist and the Service Excellence program, both on a scale of 1 to 5. This feedback drives continuous improvement and encourages Service Specialists to fulfill the Service Excellence promise
ABOUT DIVERSEY: Diversey has been, and always will be, a pioneer and facilitator for life. It’s a company that constantly delivers revolutionary cleaning and hygiene technologies that provide total confidence to customers across all sglobal sectors. Headquartered in Charlotte, North Carolina, USA, Diversey employs approximately 9,000 people globally, generating net sales of approximately $2.6 billion in 2017.