Cooperative Laundry’s newly completed 57,000-squarefoot facility, located in Kearny, NJ, will serve the New York City Metro area hospitality market. This facility is one of the most technologically advanced laundries in the United States according to ARCO/Murray, the design-build firm that managed the project. The automated laundry equipment and rail package supplied by Kannegiesser ETECH is fully integrated to maximize productivity and minimize operating costs.
The facility also includes spot cooling to increase employee comfort, lint fans to improve plant cleanliness, Miura boilers and Kemco process water systems to minimize water and gas consumption, LED lighting to reduce electrical usage, and a centralized control center to track and manage the laundry production.
Where Is Cooperative Laundry Located?
Cooperative Laundry is based in Kearny, NJ, which is less than 10 miles from Manhattan.
Is Your HQ Office In A Different Location Than Your Plant?
No, we believe in having all our brain power in the building, so our main offices are in the laundry.
With This New Technology That Cooperative Is Introducing In North America, How Much More Is Your Cost Of Services?
We will always be competitively priced relative to the general market.
Do You Have Redundancy? If So, How?
Yes. Our facility is designed so that if a single component fails, it won’t shut us down! For example, in terms of driers, we may run a little slower on 12 driers instead of 14 driers, but because we are setting hard limits on our capacity, there will be no delays for our customers!
Do You Have Qualified Engineers Onsite WhoCan Service The Highly Advanced Laundry Equipment?
Our engineers are highly trained, and their job is to strictly focus on the equipment. We maintain a robust daily, weekly, and monthly maintenance program for all our machines.
Unfortunately, Things Happen… How Do Such Unforeseen Events Impact Your Services?
Cooperative is going to make every effort to have solid action plans in place for the myriad of events that happen in our service such as holiday parades and area closures from events like New Year’s Eve in Times Square or the United Nations General Assembly. But you’re right, things inevitably do happen and our promise to you is to be extremely pro-active in modifying our schedules to best accommodate your needs.
How Do I Know That What I’m Sending You Is What I’m Getting Back The Next Day?
All our services are delivered on a 24- hour basis—soil on Monday is returned clean on Tuesday, and so on. Once we receive the soil, we track every piece by weight as it goes through the laundry process. Once the laundry is ready for delivery, we will measure the clean weight against the soil weight to arrive at a metric called Clean Soil Variance (CSV). CSV is the percent discrepancy between the soil and clean. The industry standard for CSV is between 8 percent and 10 percent – meaning if you send us 100 lbs. of soil laundry then we return between 90 lbs. and 92 lbs. of clean laundry. The reason for the difference is primarily due to soiled linens and towels being slightly wet from guest use prior to arriving to the laundry. Cooperative will report its CSV usage to you daily and monitor it for any medium to long term trends that deviate from the industry standard, which indicates above normal losses in
Describe Your Quality Control Process?
At various stages throughout the laundering process, one of our operators will inspect each item as it gets processed. If an item is damaged, our team will set it aside and process it at the end so it can be packaged separately. We will return all damaged items back to you and label them “Discard”.
Who Is Managing Cooperative Laundry’s Logistics And Transportation?
We will be managing all elements of our logistics and transportation in-house. Trucks will be branded and clean. Drivers, directly employed by Cooperative Laundry, will always be neatly dressed in uniforms—hats forward, fitted but comfortable clothing and shirts always tucked in. We respect that we are delivering laundry to your first-class
hospitality location, and we want to make sure we represent your hotel in the best way possible.
What Is Your Delivery Schedule?
When signing the contract, a set time will be agreed to by both parties – the hotel and Coop. We will adhere by that time frame, unless of course, there might be extenuating circumstances that may require a change.
What Is Your Maximum Capacity?
Our total capacity is 16,000 hotel rooms. We are limiting our capacity to ensure that we never, on average, operate for more than 12 hours per day. This will allow our talented team of engineers to maintain our equipment to the highest standard, which, in turn, dramatically minimizes the risk for late deliveries to our customers.
Aside From Automation, What Makes Cooperative Laundry Different From The Other Laundry Providers?
Our motto is “no surprises”, and every member of the Cooperative Laundry family lives by this every day. We are serious about holding each other accountable and being held accountable. This is what separates us from our competitors—we deliver exceptional consistency, efficiency and quality to our colleagues and customers. Clean and simple.